PlayoutONE is a digital software company developing products for the radio industry.
About the job and you
Right now, our customer base in North America is growing and so we are looking for an experienced support technician to join our team.
You’ll be mainly supporting our customers who use our radio automation software and so previous experience in using similar products either as an end-user or in a support role is ideal. You’ll also need a good understanding of the Windows operating system and previous experience in customer service would be an advantage.
Working to the Central, Mountain or Pacific time zone, you’ll mainly be working with our North America customers. This doesn’t mean you have to be located physically in one of these time zones, but you will be working across them. A typical day to day will involve helping customers solve problems via our support channels, working on custom projects, training new users, researching new technologies and contributing ideas with the wider team for future products.
Support is provided in the form of email tickets and telephone calls, so you’ll need to be able to multitask and communicate clearly. You’ll be calm when the pressure is on and decisive when a decision needs to be made. As a growing company we are always looking for ways we can improve so your feedback, opinions and ideas will be welcomed. If you see a problem, we’ll expect you to contribute to finding the solution. Initiative, bravery, honesty, humour and directness are all qualities we encourage. All of our team work remotely and collaborate through Slack. Our culture is inclusive, friendly and supportive.
Working for PlayoutONE you’ll become an ambassador of our company. We’ll help you learn, grow and develop your skillsets. We take huge pride in the way we help our customers. Our foundation is built on our customer service and we thrive in knowing our users believe we are the best in the business. We set the bar high and will teach you our values and how going the extra mile is just something we do daily with every customer we help.
How to apply
If by now you’re excited in what you’ve read then we’d love to hear from you. There’s no application to fill out, just tell us about you. Pretend we’re meeting for the first time at a social socially distanced event. Smart casual is the vibe.
We want to get a feel for who you are and what you are going to bring to our team. We want to hear about previous experience that you think is relevant, what interests you have outside of work and salary expectations. If you think a CV helps, then attach that too. When ready email firstname.lastname@example.org.
We’ll then consider applications for a first round of informal interviews over Zoom. We look forward to hearing from you.