We’re looking for an experienced support technician based in the UK to join our team.
PlayoutONE is a digital software company developing products for the radio industry.
About The Job
Right now, our customer base is growing and so we are looking for an experienced support technician to join our team. You’ll be mainly supporting our customers who use our radio automation software and so previous experience in using similar products, either as an end-user or in a support role is ideal.
You’ll also need a good understanding of the Windows operating system and previous experience in customer service would also be an advantage.
Our European customers will be your main focus, however as the rest of the world wakes up, you’ll also be helping them. A typical day to day will involve helping customers solve problems via our support channels, working on custom projects, training new users, researching new technologies and contributing ideas with the wider team for future products.
Support is provided in the form of email tickets and telephone calls, so you’ll need to be able to multitask and communicate clearly. You’ll be calm when the pressure is on and decisive when a decision needs to be made. As a growing company we are always looking for ways we can improve so feedback, opinions and ideas will be welcomed. If you see a problem, we’ll expect you to contribute to finding the solution. Initiative, bravery, honesty, humour, and directness are all qualities we encourage. All of our team work remotely and collaborate through Slack. Our culture is inclusive, friendly, and supportive.
Working for PlayoutONE you’ll become an ambassador of our company. We’ll help you learn, grow, and develop your skillsets. We take huge pride in the way we help our customers. Our foundation is built on our customer service, and we thrive in knowing our users believe we are the best in the business. We set the bar high and will teach you our values and how going the extra mile is just normal to us.
How to apply
If by now you’re excited, then we’d love to hear from you. There’s no application to fill out, just tell us about you! We want to get a feel for who you are and what qualities you are going to bring to our team. We want to hear about previous experiences that you think are relevant, what interests you have outside of work and salary expectations. Please also send us your CV.
When ready email firstname.lastname@example.org We’ll then consider applications for a first round of informal interviews over Zoom. We look forward to hearing from you by 19th July.