RCS Product Support Specialist

JOB SUMMARY:

First point of contact for clients by handling phone calls, emails and social interactions from customers in the United Kingdom and Ireland.

WHO ARE WE LOOKING FOR?

• We are looking for people with recent experience working in a Radio, IT, or Engineering environment. Knowledge of broadcast software such as GSelector or Zetta is highly desirable.
• If you have prior Customer Service experience, we want to hear from you.
• We need people with a built-in ability to prioritise. Your experience in Radio means you know what to do when the Off-Air call comes in.
• Ideally, you already have well-developed troubleshooting and investigative skills.

THE SUPPORT DEPARTMENT’S ACTIVITIES INCLUDE:

• Handling phone calls, emails, and social interactions from our customers.
• Working with colleagues to provide timely and accurate answers on subjects ranging from clock building to audio cards, network infrastructure, or a SQL Server database.
• Providing training to our customers so they succeed with our software and make great radio.
• Working with other departments within RCS teams to further extend our product capabilities.
• Some travel will be required

SKILLS

The ideal candidate should possess excellent customer service skills and a team focus. Attention to detail and ability to multitask in a fast pace environment is necessary. Candidates should have a fundamentally sound knowledge of networking technologies, Microsoft Windows, and Microsoft SQL Server.

TO APPLY

Send a CV and covering email to jobs@rcsuk.com