Senior Events & Operations Manager, Global’s Make Some Noise

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We’re here to make everyone’s day brighter. That’s everyone from our Globallers, to our audiences, every partner we work with and every community we work in. Whether we’re making shows or making headlines, making everyone’s day brighter is behind everything we do.

Whether we’re in the studio, building a world-class Global Player app, or producing fast-moving digital content, we’re at our best when we’re working together. It’s why we show up, deliver great work and above all, it’s the reason we all love to work here.

Job Description

Senior Events & Operations Manager, Global’s Make Some Noise

NB: This role is for up to 12 months full time for maternity cover.

Guide Salary

£40,000 - £45,000 depending upon experience.

Reporting of the Role

This role reports to the Director of Global Goodness.

Overview of job

Make Some Noise supports small charities across the UK. As the official charity of Global, the media and entertainment company, we use its platforms as well as our own to raise money and awareness of our brilliant projects.

The Senior Events & Operations Manager role will lead all aspects of all off-air fundraising and engagement events within the Global’s Make Some Noise portfolio. This involves working closely with our most high-value supporters – including members of Global’s Executive Board, high-net-worth event guests, corporate partners, trusts & foundations, and prize donors.

This is a newly created role to enable the charity to focus on events as a priority area over the next 12 months, with scope to develop event strategy, grow existing events and implement new ones. As an expert on events and project management, the postholder will also be responsible for overseeing internal operations for Global’s staff in the lead up to the charity’s biggest public campaign – Make Some Noise Day.

Under their Operations remit, they will also oversee the fulfilment of 50+ prize experiences and all charity ticketing opportunities for Global’s high-profile music events.

The role will require line-management of one Partnerships Development & Events Executive.

3 best things about the job

• You’ll be responsible for leading all aspects of fundraising for our million-pound making gala event, Make Some Noise Night - working closely with Global’s CEO, Events, Showbiz and Programming teams!
• You’ll have the chance to personally re-build our charity event portfolio after events were lost during the pandemic, with flexibility to put your stamp on things. This would involve implementing new strategies to grow both our fundraising and supporter engagement opportunities.
• You’ll be in charge of giving our 1000+ UK based Globallers their most fun and exciting day of the year – Make Some Noise Day - by leading all aspects of all logistical elements to ensure the day is as organised, inclusive and smooth running as possible.

Measures of success – In the first few months, you would have:

• Pitched and launched your plan of action for developing a new strategy and potential portfolio of fundraising and engagement events.
• Come up with creative concepts and ideas to make Global’s Make Some Noise Night feel like a brand-new event for returning guests – and most importantly, set the event up for fundraising success!
• Secured a venue and headline sponsor for Make Some Noise Night, and been actively selling tables at a record rate.
• Managed your direct-report to successfully source half the required ‘money-can’t-buy’ auction prizes for Make Some Noise Night.
• Utilised your new relationships with high-value supporters to sell-out our charity allocation of VIP tickets to Capital’s Summertime Ball.
• Led all aspects of charity involvement for any partner-led events supporting Make Some Noise.
• Applied for external event fundraising support (e.g. Charity Trading Days)

Responsibilities of the role

• Lead all aspects of Make Some Noise Night, our flagship gala event - delivering on all objectives, leading the working group, managing suppliers, reporting progress to the CEO, and taking accountability for all fundraising elements (including table sales, sponsorship, auctions, pledge moments, fundraising games).
• Lead on developing new engagement event opportunities, both big and small, to ensure high-value supporters have numerous touch-points with the charity throughout the year.
• Project manage Global’s internal operations and logistics in the lead up to Make Some Noise Day, covering areas such as the call centre, payment and ticketing platforms, volunteer recruitment, building management (Leicester Square & Holborn), inclusivity of regional offices, health & safety, and internal communications.
• Manage all elements of charity ticketing for Global’s brand events to maximise fundraising and engagement potential from exclusive VIP opportunities.
• Apply and pitch for external event fundraising opportunities - demonstrating creativity, entrepreneurial and opportunistic thinking when devising proposals.
• Assist with managing and/or oversee corporate partner fundraising events as required.
• Line-manage one Partnerships Development & Events Executive to achieve and develop in their role - focusing on prize sourcing / fulfilment across on and off-air competitions/auctions, account management of prize donors / winners, and providing all elements of event support.
• Take ownership and responsibility of budget lines to set & reach ambitious income targets, managing expenditure and achieving the best possible ROI.
• Create fundraising activity reports for senior partners and charity SMT; presenting and compiling reports on performance in a clear, detailed way.
• Provide analysis and evaluation on activities to inform future strategy and decision making.

What will you need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

• Background: At least 5 years' experience of fundraising and events management experience, ideally in a charity, media or client-focused environment.
• Management: You’ll be a strong and experienced line manager who is able to coach, motivate and support your direct report to achieve their goals.
• Project management: You’ll be used to managing working groups and projects, hitting demanding deadlines, whilst being adept at adjusting if situations change.
• Relationships: You’ll be an excellent communicator with the ability to build rapport, relate to others and maximise potential from relationships – especially relationships with senior people at corporates and high-net-worth individuals.
• Sales: You’ll have a love of finding and converting new business, being target driven, and responding to individual supporter needs with the confidence to pitch.
• Resilience: You’ll be a self-starter with great energy and stamina, and the ability to bounce back from setbacks with positivity and determination.
• Creativity: Ability to problem solve and develop innovative new ideas that will work for Make Some Noise, for Global and for the supporter.
• Writing: You’ll be confident in writing with a high standard of literacy and strong attention to detail. A great storyteller, ensuring to keep content engaging and persuasive whilst sticking to the facts.
• Learning: You’ll have a desire for continuous learning of the best fundraising practice.
• Proactivity: A proactive thinker, always looking to spot opportunities and using your initiative to spot issues before they occur.
• Team player: We’re looking for an encouraging, enthusiastic and proactive team member with a ‘can do’ attitude and tenacity to see projects through to the end.

Everyone is welcome at Global  

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that different will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

Although we cannot make guarantees, we welcome conversations about flexible working for all roles at Global