Customer Support Technician

This job posting expired and applications are no longer accepted.
Radio.co
Published
July 28, 2022
Location
Manchester
Category
Job Type
England  
Remuneration
Paid
Closing Date
2022/08/31

Description

Love problem solving and helping others?

We're expanding our core team of front-line customer care (because we all need a hand every now and then). So if you've got the talent and know-how, then apply by following 'more info'.

Responsibilities

  • Handling customer queries:
    • Inbound sales.
    • Front-line 'how-to' questions.
    • Complex technical faults.
  • Contacting customers via phone/IM to gather info and provide updates.
  • Assisting prospective customers during onboarding, which may include video call demonstrations of the product.
  • Liaising with DevOps to work on resolutions.
  • Monitoring trends on the support desk and feedback forms.
  • Working with our content team to update our help literature and video guides.
  • Assisting with admin of customer iOS/Android apps and Alexa skills.
  • Weekend and public holiday cover (1 weekend day once a month & some bank holidays).

Essential Skills

  • Above all, a willingness to learn and develop your skills.
  • Methodical thinker, who’s proactive at troubleshooting potential problems.
  • Great communication skills, and comfortable talking with customers over the phone/IM/video call.
  • A positive attitude and aspires to please people.
  • Ambitious and target driven with desire to achieve great things.
  • Previous experience in a customer service role.

Desired Skills

  • Online radio, including live broadcasting software.
  • Basic understanding of the Linux command line interface.
  • Use of macOS and Atlassian Jira Software.

Benefits

  • Salary range: £21,000-£26,000/pa.
  • Workplace pension with a 3% employer contribution, increasing to 5% after your first year.
  • 28 days holiday per year + your birthday off.
  • Perkbox: Free treats and discounts on your favourite brands along with wellness and access to EAP.
  • Cycle to work scheme.
  • Develop your skills: We offer a learning budget for you to buy books, ebooks, and training materials.
  • New MacBook Air (for work purposes).
  • Hybrid working - remote/office balance open to discussion.
  • Office snacks and drinks.
  • Social events & team nights out.

Apply for the role over on LinkedIn.