Customer Support Technician

This job posting expired and applications are no longer accepted.
July 28, 2022
Job Type
Closing Date


Love problem solving and helping others?

We're expanding our core team of front-line customer care (because we all need a hand every now and then). So if you've got the talent and know-how, then apply by following 'more info'.


  • Handling customer queries:
    • Inbound sales.
    • Front-line 'how-to' questions.
    • Complex technical faults.
  • Contacting customers via phone/IM to gather info and provide updates.
  • Assisting prospective customers during onboarding, which may include video call demonstrations of the product.
  • Liaising with DevOps to work on resolutions.
  • Monitoring trends on the support desk and feedback forms.
  • Working with our content team to update our help literature and video guides.
  • Assisting with admin of customer iOS/Android apps and Alexa skills.
  • Weekend and public holiday cover (1 weekend day once a month & some bank holidays).

Essential Skills

  • Above all, a willingness to learn and develop your skills.
  • Methodical thinker, who’s proactive at troubleshooting potential problems.
  • Great communication skills, and comfortable talking with customers over the phone/IM/video call.
  • A positive attitude and aspires to please people.
  • Ambitious and target driven with desire to achieve great things.
  • Previous experience in a customer service role.

Desired Skills

  • Online radio, including live broadcasting software.
  • Basic understanding of the Linux command line interface.
  • Use of macOS and Atlassian Jira Software.


  • Salary range: £21,000-£26,000/pa.
  • Workplace pension with a 3% employer contribution, increasing to 5% after your first year.
  • 28 days holiday per year + your birthday off.
  • Perkbox: Free treats and discounts on your favourite brands along with wellness and access to EAP.
  • Cycle to work scheme.
  • Develop your skills: We offer a learning budget for you to buy books, ebooks, and training materials.
  • New MacBook Air (for work purposes).
  • Hybrid working - remote/office balance open to discussion.
  • Office snacks and drinks.
  • Social events & team nights out.

Apply for the role over on LinkedIn.