1st Line Support Analyst

Devote Radio is currently on the search for a talented technical and IT savvy person to join our existing IT department as a 1st Line Support role.

The volunteer role will ideally suit a person looking into the technical aspect and profile for working within a radio station. We provide full training on radio maintenance and server management, including taking part in key tasks to support our Broadcasting department.

A range of the key responsibilities of a 1st Line Support Analyst include:

• Providing 1st line support to our broadcasting department and resolving any issues or escalating to the relevant 2nd and 3rd line support teams.
• Taking part in initial IT setup for new volunteers joining our broadcasting department.
• Providing Playout One support to our broadcasting team.
• Assisting the broadcasting department in managing music uploads and managing playlist requirements as required.
• Supporting our broadcasting department on any issues when broadcasting live shows.
• Monitoring the radio stream and escalating any issues when needed.

This is a remote based role within Devote.

To apply please send an email to hr@devote.media explaining why you would be a suitable candidate and including any existing experience/passion for being part of an IT team in radio.